AI 솔루션
Nable AICC
Nable AI Contact Center
A service where generative AI performs phone and chat communication tasks
on behalf of human agents.
Capable of performing roles such as customer interaction, problem solving,
and information provision in various industries.
We provide customer satisfaction through smarter and more human-like,
effective interactions with customers.
Features & Benefits
- Interactive AI bot performs voice and chat communication
- High-quality conversational AI bots perform voice and chat communications on behalf of human agents.
- Multi-engine natural language processing enables accurate utterance intent classification to process questions and select answers appropriate to the conversation context
- Built-in generative AI provides more human-like and smarter interaction
- Agent Desktop App provided
- When connecting to a human agent, an agent app is provided that integrates various channels such as voice, chat, and email.
- Smooth transition between voice calls and chats by providing current and past conversation history with customers
- Enhanced communication support in connection with Nable agent assistant bot
- Cloud-based subscription service
- By subscribing to the Nable AICC service, you can immediately use the subscription-type contact center service in a cloud environment.
- No system construction, development, or maintenance costs
Features & Benefits
Banking
Checking bank balance,
transferring funds, ATM card,
credit card, loan
Shopping
Check product availability,
find product details,place orders,
check order status,
track shipments,
return/exchange items.
Travel
Reservation of flights,
checking flight status,
hotel reservations,
booking rental cars,
visa requirements,
exchange rates, etc.
Restaurant, food ordering
Check restaurant location,
search menu,
order and track food
Insurance
Manage insurance policies and
quotes, sign up, claim and verify
insurance, add/remove coverage
Medical
Customized medical consultation,
finding specialists, making
reservations, refilling
prescriptions
Education
Explore curriculum options,
degree requirements, financial
aid, and more, provide
personalized guidance
Customer Support
24/7 customer service and
assistance with product
information, orders, returns,
refunds, complaints and more.
HR support
Providing quick and reliable
answers to employees’inquiries
about leave, overtime, expenses,
salaries, pensions, taxes, duties,
etc.
Technical Support
Check ticket status, create new
tickets, check ticket history,
reopen closed tickets, request
software installation, etc.
Inventory and Supply Chain Management
Automate inventory and supply
chain management to check
inventory levels, track orders,
order status, and manage
customer accounts
Procurement Management
Automate procurement tasks
such as viewing RFQs, creating
requisitions, reviewing purchase
orders, and checking supplier
status.
Let’s learn more about AICC through content?
